Refund Policy for AI Education Platform

1. Introduction

This Refund Policy outlines the terms and conditions under which customers may request a refund for products or services acquired through the AI Education Platform.
By purchasing a subscription or accessing digital content on the platform, you agree to be bound by the terms detailed herein.
For additional details on our overall user agreements, please review our Terms of Service.

2. Eligibility for Refunds

• Eligible Situations:
  Refunds will be granted exclusively when a connection loss occurs during the payment process via the payment gateway. If a technical issue prevents the successful completion of your payment, you may be eligible for a refund.


• Partial Service Usage:
  
  
  
  • If any portion of the service has been used—even minimally—the refund is not applicable. This includes instances where a user has accessed educational materials, started a course, or utilized any digital content available on the platform.
  
  
  • An example is when a subscription is activated and the content begins loading, even if the usage is limited to a brief period. In such cases, the platform retains the benefit provided, and a refund cannot be issued.
  
  
  
  


• 
  Cancellations Post-Payment:
  
  
  
  • Once a subscription or digital product purchase is completed and the service is activated, cancellations initiated post-payment will not qualify for a refund.
  
  
  • Even if a cancellation is made shortly after the payment (e.g., subscribing at 2:00pm and canceling at 4:00pm on the same day), the service is considered to be in use, and the full transaction amount will be retained.
  
  
  • This policy reflects our commitment to ensuring that refunds are only granted in scenarios where the payment process fails and prevents service activation.
  
  
  
  

3. Refund Request Process

• Submitting a Request: To initiate a refund claim due to connection loss during payment, please contact our customer support via our Support Page or via email at support@myschoolaihub.com. Include your transaction ID, a detailed description of the issue, and any relevant screenshots or logs.


• Verification: Our team will review your request by cross-checking the payment gateway logs and your usage details to determine if the service was accessed.


• Decision Notification: You will be notified via email within 5 business days about the status of your refund request.

4. Processing Refunds

• Timeline: Once a refund request is approved, the full transaction amount will be returned to the original payment method within 10 to 14 business days.



• 
  Full vs. Partial Refunds:
  
  
  
  • Refunds will only cover the full transaction amount related to the connection issue. No partial refunds will be issued if any part of the service has been rendered.
  
  
  • In cases where the eligibility criteria are not met due to partial service usage or cancellation after activation, no refund will be processed.
  
  
  
  



• Non-refundable Items: Non-refundable items include any digital content, subscriptions, or services that have begun or been partially consumed, as specified in Section 2.

5. Changes to the Refund Policy

We reserve the right to modify or update this Refund Policy without prior notice. Any changes made will be reflected on our platform immediately upon publication.
Customers are encouraged to review this policy periodically to remain informed about the current terms.

6. Contact Information

For any questions or further clarifications regarding this Refund Policy, please reach out to:

• Support: Support Page


• Email: support@myschoolaihub.com


• Phone Number: 0189549483

By using our platform, you acknowledge and agree that you have read, understood, and accepted this Refund Policy.